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Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use our marketplace mobile app and website.

2. Information We Collect
  • Account data: name, email, phone number, delivery addresses, and password (stored encrypted).
  • Order data: products purchased, payment method, transaction references, and delivery details.
  • Device & usage data: app version, device type, IP address, cookies, and pages or features you use.
  • Support data: messages you send to customer support or return/refund requests including photos you upload.
3. How We Use Your Information

We use your data to create and manage your account, process orders and payments, arrange delivery, send order and promotional notifications (where permitted), prevent fraud, improve our services, and comply with legal obligations.

4. Sharing of Information

We share necessary order and delivery details with sellers (vendors) and delivery partners to fulfil your purchase. Payment processing may be handled by third-party payment gateways (e.g. Razorpay). We do not sell your personal data to third parties.

5. Data Retention

We retain account and order records as long as your account is active and as required for tax, accounting, and legal purposes. When you delete your account, personal identifiers are removed or anonymised; order records may be retained in anonymised form for business and legal compliance.

6. Your Rights

You may access, update, or delete your account from the app (Account → Delete Account). You may contact us to request correction of inaccurate data or to raise privacy concerns.

7. Security

We use industry-standard safeguards including encrypted passwords and secure connections (HTTPS) where available. No method of transmission over the internet is 100% secure.

8. Children

Our services are not intended for users under 18 years of age.

9. Changes

We may update this policy from time to time. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, contact us via the Contact Us page or your account Support section.