Refund Policy

1. Overview

This Refund Policy explains when and how refunds are issued for orders placed through our marketplace app.

2. Eligible Refunds

• Cancelled orders: If you cancel before dispatch, a full refund is initiated for prepaid amounts.
• Returned products: After a return is approved and the item is received and inspected, refunds are processed as per the Return Policy.
• Failed or duplicate payments: Unsuccessful transactions or duplicate charges are refunded to the original payment method where possible.
• Non-delivery: If an order is confirmed lost or undelivered after investigation, a full refund or replacement may be offered.

3. Refund Methods

Refunds may be credited to your in-app wallet, original payment method (UPI/card/net banking via payment gateway), or bank transfer depending on the order payment type and your choice where applicable.

4. Processing Time

Wallet refunds are usually instant. Payment gateway refunds typically take 5–10 business days depending on your bank or card issuer. COD orders are not charged upfront; eligible refunds for such cases may be issued to wallet or bank account after verification.

5. Partial Refunds

Partial refunds may apply if only part of an order is returned, delivery fees are non-refundable in certain cases, or products are returned in damaged/used condition beyond acceptable return reasons.

6. Non-Refundable Items

Certain categories (e.g. perishables, personal care items once opened, custom-made products, digital goods) may be non-returnable and non-refundable unless defective or not as described. Product pages may show additional restrictions.

7. How to Request a Refund

Go to Account → My Orders, select the order, and submit a return/refund request with reason and photo where required. You can track status under Returns & Refunds.

8. Contact

For refund status enquiries, use in-app Support or the Contact Us page with your order number.